Case Study: Life Fitness achieves 95% customer satisfaction with Buchanan Technologies IT support

Life Fitness achieves 95% customer satisfaction with Buchanan Technologies

Life Fitness, a global fitness equipment manufacturer, faced a challenge when transitioning to private-equity ownership. They needed to outsource their level 1 IT support to allow their internal team to focus on core business needs. They evaluated several providers with a detailed list of requirements and selected Buchanan Technologies because it was the only vendor to provide a fully tailored service proposal.

Buchanan Technologies implemented a service desk solution providing level 1 phone and chat support. The partnership delivered exceptional results, including a 97% first-level resolution rate and consistently exceeding SLAs for call and chat response times. Most significantly, Buchanan achieved a customer satisfaction rating of 95% month after month, allowing Life Fitness to effectively meet the technology needs of its employees.

Life Fitness