Case Study: International Consulting Company boosts IT support and productivity with Buchanan Technologies Field Services

International Consulting Company - Customer Case Study

International Consulting Company is an international planning, design, and consulting firm with more than 700 employees across 13 offices worldwide. Although many locations had their own IT departments, six of their eight U.S. offices depended on outsourced IT support, which often caused productivity loss when employees were pulled from their jobs to troubleshoot technical issues. The company needed a solution that was affordable, flexible, knowledgeable, and available in emergencies, without the cost of hiring full-time staff to travel between sites.

Buchanan Technologies addressed the challenge with its Field Services offering, providing a desktop technician to support two locations on a recurring schedule of one day per week at each site. With Buchanan Technologies’ onsite support, end-user satisfaction increased significantly, employees stayed focused on their responsibilities, and the company became more proactive in IT forecasting instead of constantly reacting to problems. Based on the success of the two locations, the customer is considering expanding the approach to other offices, and Buchanan Technologies is also providing temporary vacation coverage for IT staff in Washington, D.C.