Case Study: Highland Homes achieves 70% lower IT support costs with Buchanan Technologies

Highland Homes cuts IT support costs by 70% with Buchanan Technologies

Highland Homes, a large regional homebuilder, faced challenges in scaling its IT operations to support its growing business. With limited operational visibility and a reactive support model, the company needed to strengthen security, improve business continuity, and create a more consistent employee experience. They partnered with Buchanan Technologies to build an enterprise-ready IT organization.

Buchanan Technologies implemented a comprehensive solution using the BMC Helix platform to centralize service management. They standardized over 250 processes, automated employee onboarding, and deployed resilient connectivity with Starlink backup. As a result, Buchanan reduced Highland Homes' support costs by 70%, achieved 96% customer satisfaction, and improved endpoint compliance to 98%. The vendor now handles over 90% of the daily IT support workload, freeing internal leadership to focus on strategic initiatives.

Highland Homes