Case Study: Aviation Company achieves 24x7 support and 55% lower IT costs with Buchanan Technologies

Aviation Company - Customer Case Study

Aviation Company, a long-established manufacturer of commercial and military aircraft, faced financial pressure after declaring bankruptcy and needed to replace an expensive, inflexible IT provider. Buchanan Technologies stepped in to help close the gap left in help desk support and stabilize operations while protecting employee morale and productivity.

Buchanan Technologies implemented a mix of Support Center, Professional Services, and Field Services support, including a 24x7 help desk, access to subject matter experts, and onsite technicians for remote facilities. The result was improved response times, higher customer satisfaction and employee retention, SLA performance above expectations for 12 straight months, and nearly 55% lower annual operating costs, along with about $500k in annual net savings.