Case Study: a global accounting firm achieves 66% IT support cost reduction with Buchanan Technologies

a global accounting firm cuts IT support costs by 66% with Buchanan Technologies

The customer, a global accounting firm, faced unsustainable IT support costs and a lack of scalability from its high-cost, in-house service desk. To support its global growth, the firm needed a 24/7 solution with automation-ready processes and a flexible cost structure, leading them to engage Buchanan Technologies for a managed service desk solution.

Buchanan Technologies implemented a fully managed 24/7 service desk utilizing automation tools like self-service chatbots and skills-based routing. This solution delivered a 66% reduction in per-ticket costs and saved the firm over $1 million in the first year, enabling scalable growth and enhanced operational efficiency.