Case Study: Upway drives 9% of new customer acquisitions with Bubblehouse

Upway partners with Bubblehouse to drive 9% of all new customer acquisitions

Upway, a company that refurbishes and resells electric bikes, faced the challenge of managing a manual and limited referral program. Their existing system was time-consuming for their team to operate and offered a poor experience for their enthusiastic customer community due to a lack of automation and limited gift card rewards. To build a scalable and advanced program, they partnered with Bubblehouse.

Bubblehouse implemented a fully automated referral system for Upway, featuring a seamless customer portal and access to a vast network of over 1,500 gift card partners. This solution transformed their referrals into a major growth channel. The partnership with Bubblehouse drove significant results, with referrals now accounting for 9% of all new customer acquisitions, generating 8% additional revenue, and delivering a 124x return on investment.

Upway

Marta Anadón Rosinach

Head of US