Case Study: Patchology increases loyalty purchases by 80% with Bubblehouse

Patchology increases average purchases per customer for loyalty members by 80% with loyalty program

Patchology, an eCommerce skincare brand, faced challenges scaling its customer experience with a legacy loyalty program that lacked essential functionality and integration. They partnered with the vendor Bubblehouse to implement a new, more sophisticated loyalty and rewards program to increase customer engagement and conversions.

Bubblehouse implemented a seamless loyalty program integrated directly into Patchology's Shopify store, adding new customer touchpoints at the account and checkout pages. The solution also included personalized email marketing communications. This resulted in an 80% increase in average purchases per customer for loyalty redeemers and a 42% rise in SMS sign-ups, demonstrating a significant measurable impact from Bubblehouse's platform.

Patchology