Case Study: Telia Company strengthens human rights decision-making with BSR

Telia Company: Human Rights Impact Assessments

Telia Company, a telecommunications firm, faced the challenge of integrating human rights considerations into its business decisions during a period of significant change. The company was exiting six Eurasian markets through a divestment process while simultaneously investing in new technologies within its two European markets. They engaged BSR to conduct Human Rights Impact Assessments (HRIAs) to understand and manage the human rights risks and opportunities associated with both the divestment and the new investments.

BSR implemented HRIAs across all eight markets, providing Telia Company with actionable recommendations. For the divestment, this included a responsible exit plan and human rights due diligence on potential buyers. For the ongoing markets, it involved strategies to integrate human rights into corporate governance. As a result, Telia Company implemented BSR's advice by conducting due diligence, sharing HRIA reports with buyers, and creating and tracking human rights action plans overseen by a senior committee, thereby proactively managing its human rights impacts.

Telia Company