Case Study: Field International reduces costs and improves customer satisfaction with BSI quality management

Reducing Costs and Enhancing Customer Satisfaction Through the Implementation of a Quality Management System

Field International, a family-owned aerospace tooling and precision engineering company founded in 1995, needed a more structured way to support rapid growth, ensure consistent quality, and build a foundation for multi-site global manufacturing. To address these challenges, the company worked with BSI to implement a quality management system based on ISO 9001 and AS 9100.

BSI helped Field International strengthen monitoring, measurement, and process control, enabling continual improvement across quality and manufacturing. The results included improved product quality, a reduced return rate, cost savings through better efficiency and productivity, fewer complaints and rejected work, and licence approval gains in new global markets.

Field International

Adrian Gauden

Quality Manager