Case Study: Merseyside Car Hospital achieves cost savings and faster repairs with BSI Kitemark certification

Merseyside Car Hospital - Customer Case Study

Merseyside Car Hospital (MCH) is a multi-award-winning light commercial vehicle accident repair specialist in the North West, known for its hospital-themed customer care approach and work with insurers, fleet operators, manufacturers, and emergency services. The company needed to maintain high customer satisfaction, strengthen its quality credentials, invest in people and technology, and improve profitability and efficiency to support growth.

BSI helped MCH achieve the BSI Kitemark™ for Vehicle Damage Repair, giving the business a recognized benchmark for quality, safer repair processes, and stronger discipline across operations. As a result, MCH reported improved processes, reduced key-to-key times, and annual cost savings of 36% on paint and 30% on labour, while also achieving a 96% customer satisfaction index.

Merseyside Car Hospital

Ashley Bernstein

Managing Director