Case Study: Le Passage to India Journeys improves quality and customer satisfaction with BSI ISO 9001 certification

Le Passage to India Journeys - Customer Case Study

Le Passage to India Journeys (LPTI), India’s premier Destination Management Company, wanted to maintain consistently high service quality across its pan-India operations while improving efficiency and supporting continual improvement. To achieve this, the company turned to BSI and its ISO 9001:2015 quality management system certification service.

With BSI’s support, LPTI implemented ISO 9001:2015 to standardize processes, use risk-based decision making, and better track customer feedback and performance data. According to the case study, the result was cost savings, improved efficiency and productivity, process integration, continual improvement, and increased customer satisfaction, while also helping the business make better decisions and strengthen employee engagement.

Le Passage to India Journeys

Mario Habig

Managing Director