Case Study: GMR achieves airport resilience with BSI's ISO 22301 Business Continuity Management System

Indira Gandhi International Airport Prepares to Be Reslient by Implementing Business Continuity Management Systems

GMR, through Delhi International Airport Limited (DIAL), needed a stronger way to stay operational during emergencies at Indira Gandhi International Airport, where even a single downtime could disrupt flights, passengers, and the airport’s reputation. To address this, GMR worked with BSI to implement a Business Continuity Management System aligned to ISO 22301.

BSI supported DIAL in assessing risks, conducting business impact analysis, and defining recovery strategies for critical processes over an eight-month implementation journey. The result was the world’s first ISO 22301:2012 certification for an airport, along with improved resilience, better employee awareness, stronger incident response readiness, and more confidence among management, customers, and stakeholders.

GMR