Case Study: The Cabinet Office improves smart working with BSI PAS 3000

How PAS 3000 Helped Improve Smart Working PAS 3000 is Now Integral to the Government’s Civil Service Working Reform

The Cabinet Office needed a practical way to turn its “smart working” ambitions into a single, consistent standard for the Civil Service. BSI was asked to help create a fast-track Publicly Available Specification (PAS) that could bring together guidance on flexible working across HR, property, technology, and workplace culture.

BSI worked with the Cabinet Office to develop PAS 3000: Smart Working, a consensus-based code of practice published in just 9–12 months. The standard is now central to Civil Service reform and Government Hubs design, helping departments align to smarter working principles, improve collaboration and flexibility, and move from policy to everyday practice; the case study says it has contributed to better productivity, employee satisfaction, retention, space efficiency, and resilience during the Covid-19 shift to remote working.

The Cabinet Office

Richard Graham

Strategic Lead