Case Study: Alternative Networks Plc achieves efficiency and competitive edge with BSI certification

How Alternative Has Used Certification to Multiple International Standards to Increase Business Efficiency and Demonstrate Excellence

Alternative Networks Plc, a fast-growing business IT and communications provider, wanted to strengthen service quality, resilience, security, environmental performance, and customer satisfaction while also creating common management systems after acquisitions. Working with BSI, it pursued certification across multiple international standards to support its business strategy and improve its competitiveness in bids and tenders.

BSI helped Alternative implement and extend ISO 9001, ISO/IEC 27001, ISO 14001, ISO 22301, and ISO/IEC 20000-1 across the group, including guidance on integration after acquisitions and certificate structure. The result was improved efficiency, stronger business continuity, zero waste to landfill, and better performance analysis; customer satisfaction targets were exceeded, with 95% of orders delivered on time versus an average of 98% over the past year.

Alternative

Nada Moussa

Quality & Compliance Manager