Case Study: Dr Mehta’s Hospitals improves quality and patient care with BSI and ISO 7101

Dr Mehta’s Hospitals improves care across 500 beds with BSI ISO 7101 pilot

Dr Mehta’s Hospitals, a large multi-specialty healthcare provider in Chennai, faced challenges common to India's fragmented healthcare sector, including inconsistent standards, hierarchical management, and limited resources for quality improvement. Seeking to transition to a more integrated, patient-centered approach, the hospital partnered with BSI to participate in a pilot program for the new ISO 7101 healthcare quality management standard.

BSI guided the hospital through the implementation of the ISO 7101 management system, which involved leadership engagement, staff training, and a focus on continuous improvement. As a result of working with BSI, Dr Mehta’s Hospitals strengthened clinical governance, improved patient safety, and saw measurable benefits including reduced readmission rates, high patient satisfaction, and better emergency preparedness.

Dr Mehta’s Hospitals