Case Study: Complete Pool Controls Ltd improves tendering and quality with BSI ISO 9001

Complete Pool Controls - Customer Case Study

Complete Pool Controls Ltd (CPC), a UK supplier of recreational water treatment chemicals and dosing equipment, wanted to reduce the time needed to complete tenders and strengthen customer satisfaction. To address this, they worked with BSI and implemented ISO 9001 quality management certification.

BSI helped CPC formalize processes that had largely already existed but were undocumented, creating defined ways of working and a quality management team. The result was faster tender preparation, fewer errors, lower costs, improved staff engagement, and a stronger business reputation; CPC also reported financial savings from spending less time and money resolving mistakes.

Complete Pool Controls Ltd

Andy Page

Technical Director