Case Study: Exponential-e achieves multiple certifications and stronger customer trust with BSI

Certification to International Standards Underpins Quality, Service Delivery and Security for Exponential-e, Providing a Vital Competitive Edge

Exponential-e, a rapidly growing UK cloud and networking provider, needed to prove the quality, security, resilience, and consistency of its services to win and retain large enterprise customers. To address this challenge, it worked with BSI on multiple management system certifications, including ISO 9001, ISO/IEC 27001, ISO/IEC 20000, ISO 22301, and CSA STAR.

BSI helped Exponential-e validate its management systems through regular audits, gap analysis, and third-party certification, reinforcing best practice across quality, information security, IT service management, and business continuity. The result was stronger customer trust, improved reputation, and a sharper competitive edge, helping Exponential-e win larger customers and maintain a high customer reference rate of 96% and Net Promoter Score of 40+, well above the IT industry average.

Exponential-e

Jitesh Bavisi

Director of Compliance