Case Study: Town of Chester achieves seamless remote municipal software implementation with BS&A Software

Town of Chester - Customer Case Study

The Town of Chester, New Hampshire, used BS&A Software’s municipal financial management software and needed to go live during the COVID-19 pandemic. With only two software users and a remote-first preference, the town’s main challenge was ensuring a smooth implementation while managing web communication, remote access, and overall delivery quality.

BS&A Software delivered the implementation remotely, working closely with town staff and allowing the project to pause and resume as needed during pandemic-related disruptions. The result was a seamless rollout that the finance director described as efficient and professional, with no wasted time and strong support throughout; BS&A Software also highlighted its broader track record of over 2,000 municipal customers and a 99% customer retention rate.