Case Study: Cooper City boosts efficiency with BS&A Software

Cooper City - Customer Case Study

Cooper City, Florida needed a more modern municipal financial management system after its aging prior solution became unsupported, expensive, non-integrated, and difficult for the Utility Billing team to use. The city was also struggling with budget preparation, paper-heavy processes, and limited access to responsive support. BS&A Software was selected after a competitive review because it offered a better product, stronger service, and an integrated platform.

BS&A Software implemented an updated, user-friendly, fully integrated financial management system with consistent navigation across applications, budgeting tools, document attachments, drill-down reporting, and utility billing integration. The city said the conversion was smooth and well planned, and the training and support teams helped staff adopt the new system quickly. As a result, Cooper City improved efficiency city-wide, reduced paper handling and costs, made audits much easier, and gained faster access to information and support, with response times of no more than 10 minutes.