Case Study: City of Douglasville, Georgia improves financial management and reporting with BS&A Software

City Of Douglasville, Georgia - Customer Case Study

The City of Douglasville, Georgia turned to BS&A Software after its previous municipal financial system created major challenges with limited reporting, poor customization, and ongoing support issues that slowed daily operations. The city needed a more reliable solution for municipal financial management that could be implemented successfully and support a wide range of finance-related workflows.

BS&A Software implemented its Municipal Financial Management software, giving Douglasville stronger reporting, easier navigation, digital record retention, and online workflows for permitting, business license renewals, and utility and miscellaneous payments. The city also saw quicker bank reconciliations, reduced paper and storage needs, and more efficient approvals and drilldown access to records, while Finance Director Karin Callan noted that customer service and support remained prompt and highly responsive.

City Of Douglasville, Georgia

Karin Callan

Finance Director