Case Study: City of Dahlonega achieves a successful remote software implementation with BS&A Software

City of Dahlonega - Customer Case Study

The City of Dahlonega, Georgia, needed to move forward with a municipal financial management software implementation in 2020, but the onset of the global pandemic created major concerns around travel bans, City Hall closure, remote work, and potential technical disruptions. The city relied on BS&A Software and its project management, IT, implementation, and training teams to keep the project on track despite the sudden shift away from an onsite rollout.

BS&A Software delivered the implementation remotely, using virtual training and end-of-day check-ins to keep the city aligned and moving forward. The result was a smooth and successful upgrade that employees, management, and City Council were pleased with, with the city noting that the remote approach actually reduced distractions and helped the team focus. Dahlonega completed the project successfully without delaying the software upgrade, supported by BS&A Software’s responsive service and ongoing guidance.

City of Dahlonega

Melody N. Marlowe

Finance Director