Case Study: City of Dahlonega achieves a successful remote software implementation with BS&A Software

City of Dahlonega completes remote municipal software rollout for 33 users with BS&A Software

The City of Dahlonega faced the challenge of implementing new municipal financial management software from BS&A Software just as the COVID-19 pandemic forced the closure of City Hall and a ban on travel, threatening to derail their planned onsite implementation. This created significant concerns about potential technical issues and the difficulties of adapting to a new system and remote work simultaneously.

BS&A Software successfully executed a fully remote implementation, holding daily virtual meetings to track progress and provide guidance. This approach fostered a strong team focus with fewer distractions, resulting in a smooth and successful software transition that left city employees, management, and the council very pleased. The vendor's dedicated support proved that a major pandemic was no reason to delay a crucial software upgrade.

City of Dahlonega