Case Study: Dark Hour Haunted House achieves dynamic ticketing and capacity control with Brushfire

Large attraction finds dynamic solutions for evolving needs

Dark Hour Haunted House, a large haunted attraction in the DFW area, struggled to find a ticketing platform that could handle their high volume and specific needs. Their challenges included managing a mix of online and walk-up sales, requiring accurate reporting, an intuitive system for staff, and the ability to make real-time edits to accommodate last-minute issues.

By implementing Brushfire's event management and ticketing platform, Dark Hour gained robust capacity management for over 23,000 attendees, personalized on-site and video training for their team, and the ability to edit events in real-time. Brushfire also provided comprehensive and governable reporting tools. This solution allowed the attraction to maximize its venue capacity safely and efficiently, with the operations director calling it their best ticketing experience in seven years.

Dark Hour Haunted House

Kim Morgan

Operations Director