Case Study: New Image Auto Glass boosts lead conversion and response times with BruntWork

New Image Auto Glass boosts lead conversion 30% with BruntWork

New Image Auto Glass, a mobile windscreen and car window repair company based in Sydney, faced a challenge in ensuring rapid response times to customer enquiries to maintain high satisfaction and close sales leads. They turned to BruntWork to implement dedicated phone and email support services to address this operational gap.

BruntWork provided dedicated customer support specialists, which improved response times by 40% and freed up field technicians. This solution resulted in a 30% improvement in lead conversion rates over six months, enabling substantial business growth. The owner credited BruntWork's outsourcing solutions as being integral to achieving their current scale.

New Image Auto Glass