Case Study: Convergence scales consumer web agents with Browserbase

How Live View Became Convergence's Secret Weapon

Convergence, a company building a web agent platform for consumer productivity, faced a technical challenge that went beyond basic browser automation. They needed to incorporate a critical human-in-the-loop functionality, allowing users to intervene in AI agent sessions to handle complex tasks like authentication and forms. Their initial solution from another vendor lacked these live session capabilities, which would have severely limited their product vision or required them to invest heavily in building their own infrastructure.

By switching to Browserbase, Convergence gained access to a complete platform featuring essential live session capabilities and residential proxy infrastructure. This partnership provided the reliable and scalable solution they needed, saving an estimated 3-4 engineers from building custom infrastructure and allowing them to focus on their core product. This enabled Convergence to successfully scale to 200,000 users, leading to their eventual acquisition by Salesforce.

Convergence

Qian

Head of Engineering