Case Study: First Quantum Minerals improves employee performance engagement with Browser London

First Quantum Minerals improves performance assessments for 20,000 employees with Browser London

First Quantum Minerals, a global mining company, faced challenges with its outdated internal performance platform, Assess. The system suffered from user bias in ratings and poor usability, which undermined its effectiveness for their 20,000 employees. They enlisted Browser London to lead the UX and UI design as part of a multi-agency team tasked with creating a new, world-class platform.

Browser London designed a new 'cards-based' assessment mechanic to remove bias, encouraging more critical thinking from users. They then created high-fidelity, interactive prototypes in Figma to translate the new brand into an elegant and sleek working interface. The solution, developed in collaboration with other agencies, resulted in an uptick in user engagement and more useful feedback for the business in its first year. Browser London helped transform the platform into a tool that made employees feel valued.

First Quantum Minerals