Case Study: British Library achieves improved multi-user digital research access with Browser London

British Library improves discoverability and usability with Browser London

The British Library Labs, the digital innovation arm of the British Library, faced the challenge of making its vast archival collections accessible to a diverse audience, from casual visitors to advanced computational researchers. Their existing tools were not meeting the needs of newer users who expected intuitive navigation or scholars who required granular data access. They approached vendor Browser London to design a multi-user digital data research platform that could serve these conflicting user groups without overwhelming anyone.

Browser London designed a progressive, funnel-based system that adapts to a user's expertise level, featuring simplified entry points for newcomers and advanced tools like bulk downloads for researchers. This solution successfully improved discoverability, efficiency, and usability for all user groups. The new platform reduced cognitive barriers for casual visitors and provided smoother workflows for advanced researchers, as confirmed by user testing. Browser London's work also established a strong design foundation for the future integration of AI technologies.

British Library