Case Study: TriTek Corp achieves exponential troubleshooting productivity and faster global customer support with Brosix

TriTek Corp - Customer Case Study

TriTek Corp is a small U.S. maker of microscope-based robotic vision stations with customers spread across many timezones. Supporting clients in places like India, Japan, and Australia was slowed by email and language/terminology barriers, so TriTek Corp adopted Brosix to provide real‑time support and set up instant Brosix sessions for quicker diagnosis.

Brosix enabled webcam viewing, audio, and remote control of customer machines plus fine-grained friend‑list control, letting TriTek Corp train and troubleshoot live during sessions. As a result, Brosix dramatically sped up resolutions—TriTek Corp reports productivity increased exponentially, customers call less frequently, and overall support response times and effectiveness have improved.

TriTek Corp

Robert G. Hoover

TriTek Corp