Case Study: Tennessee811 improves remote training and real-time employee monitoring with Brosix

Tennessee811 - Customer Case Study

Tennessee811, the state of Tennessee’s underground utility notification call center based in Nashville with a 65-person team, faced the challenge of effectively training and monitoring new employees who work heavily on computer systems. To address the need for remote oversight and real-time assistance, they adopted Brosix’s communication and remote support tools.

Brosix provided remote screen sharing plus text and audio messaging and trainer monitoring features that let trainers demonstrate tasks, track trainee progress, and provide immediate help. As a result, Tennessee811 reports that Brosix has become an indispensable part of onboarding—trainers can monitor and assist new hires in real time, improving training quality and responsiveness, and the organization now relies heavily on Brosix for employee training.

Tennessee811

Bill Berzins

Tennessee811