Case Study: Preferred Insurance Group ensures uninterrupted access to vital employee chats with Brosix

Preferred Insurance Group - Customer Case Study

Preferred Insurance Group, an independent brokerage with three Ontario locations and a team bringing over 200 years of experience, needed a stable chat solution that would run inside Terminal Services and allow administrators to access employee chat logs when staff were unavailable. They evaluated team communication tools and chose Brosix to address these operational and compliance challenges.

Brosix implemented its Instant Messenger with the Chat History Archive feature so the network administrator can retrieve and review employee conversations. As a result, Preferred Insurance Group can quickly locate specific records even when an employee is off, preventing delays and ensuring vital information remains accessible—avoiding workflow stoppages and supporting continuous customer-centered service.

Preferred Insurance Group

B Fletcher

Preferred Insurance Group