Case Study: Parsons & Associates Inc. achieves faster, more efficient remote collaboration and reduced email overload with Brosix

Parsons & Associates Inc. - Customer Case Study

Parsons & Associates Inc., a third‑generation, family‑owned insurance agency in Syracuse, NY, struggled with coordinating numerous remote employees and reducing inefficient email and “phone tag” communication. As email volumes grew, Parsons needed a faster way for staff to get timely answers while on calls with clients, so they turned to Brosix and its instant‑messaging platform to improve internal responsiveness.

Brosix implemented its user‑friendly IM platform—complete with presence/status indicators and various chat features—so team members could quickly collaborate and share information regardless of location. The result: Parsons & Associates Inc. staff stay connected as if in the same office, exchange information seamlessly, and provide faster, more efficient client service using Brosix.

Parsons & Associates Inc.

John C Parsons

Parsons & Associates Inc.