Case Study: Integrated Claims Services Ltd achieves instant, on-the-road team communication with Brosix

Integrated Claims Services Ltd - Customer Case Study

Integrated Claims Services Ltd, a Western Canada damage appraisal provider with offices across Alberta and a network of independent appraisers, faced the common insurer challenge of keeping mobile field staff connected. To address slow, email-based communication that risked delaying client work, the company turned to Brosix, deploying Brosix IM/Brosix mobile to give appraisers instant messaging on their preferred mobile devices.

Brosix enabled real-time, individual and group messaging from the field, restoring access to the company's private team network while on the road. According to Integrated Claims Services Ltd, Brosix delivers communication that is faster than email and helps prevent work delays, improving responsiveness and operational flexibility for traveling staff.

Integrated Claims Services Ltd

Bill McGowan

Integrated Claims Services Ltd