Case Study: Wayfair cuts planning time and inventory with Brookes Supply Chain Solutions

Wayfair - Customer Case Study

Wayfair, the largest online retailer of home goods in the U.S., was experiencing rapid growth after consolidating multiple specialty websites into a single brand and adding new distribution centers. The company’s planning team was struggling to manage more than 1 million SKUs, varied seasonality and lead times, and a weekly forecasting/replenishment workload that had grown to about 100 hours.

Brookes Supply Chain Solutions implemented SO99+ supply planning software to improve forecasting, optimize inventory, and automate replenishment decisions. The result was a 50% reduction in forecasting errors, a 50% cut in unhealthy or distressed inventory, and a 25% increase in inventory turns, while planning time dropped from 100 hours per week to 15.

Wayfair

Kate Fratar

Senior Inventory Planning Manager