Case Study: Connect Education & Care boosts forecasting, service levels and inventory efficiency with Brookes Supply Chain Solutions’ ToolsGroup SO99+

Connect Education & Care - Customer Case Study

Connect Education & Care, a leading education supplies provider, faced significant supply chain complexity following a major acquisition. Their outdated, spreadsheet-based planning system was unable to handle their multi-site operations, long-tail product portfolio, and extreme seasonal demand, leading to poor customer service and inefficient inventory levels. They partnered with vendor Brookes Supply Chain Solutions and implemented their ToolsGroup SO99+ software to enable a supply chain transformation.

Brookes Supply Chain Solutions implemented their SO99+ solution, which went live in just three months. The software provided a statistical forecast that could be refined with market intelligence, allowing for optimal inventory planning. The results were dramatic: stock availability increased to a stable 98%, inventory was reduced by over $2 million, and the "Total Order Perfection" metric improved by 5 percentage points, alongside significant gains in forecast accuracy and supplier performance.

Connect Education & Care

Adam Henry

Head of Supply Chain Planning