Case Study: TasWater strengthens social media records compliance with Brolly

TasWater grows records 10× with Brolly

TasWater, Tasmania's statewide water and sewerage utility, needed to comply with strict recordkeeping legislation as they launched a new social media engagement strategy. Their challenge was to capture all posts, edits, and deletions across platforms like Facebook and Twitter to satisfy guidelines from the Tasmanian Archive and Heritage Office (TAHO). To achieve this, they turned to the vendor Brolly for its social media archiving solution.

By implementing Brolly, TasWater gained a tool that automatically captures every version of a social media post, including originals and edits, ensuring full records compliance. This allowed their social media team to confidently grow their community engagement. The solution resulted in a tenfold growth in records captured and provided the utility with a well-documented archive to support future campaigns and any potential audits, with the confidence that they have their recordkeeping sorted.

TasWater