Case Study: West Virginia’s Hilb Group speeds commercial insurance renewals with Broker Buddha

A turn-key solution for commercial insurance pre-renewal operations

Hilb Group in Charleston, West Virginia needed a better way to handle commercial insurance pre-renewal operations. Their traditional process was time-consuming for both agents and clients, with repeated paperwork, scanned documents, faxing, and back-and-forth PDFs slowing down policy renewals.

By implementing Broker Buddha’s turn-key commercial insurance renewal platform, Hilb Group streamlined the entire process into one central portal. Broker Buddha cut application completion time from 20–30 minutes to just a few minutes and reduced renewal turnaround from about two weeks to as little as one or two days, while features like View As made it easier to support clients and reduce back-and-forth.

West Virginia

Tonya Westfall

West Virginia