Case Study: C.I.A.Services improves property management efficiency with Brocoders

C.I.A.Services reduces support workload for 50,000 properties with Brocoders

The customer, C.I.A.Services, a full-service homeowners association management company, faced challenges with its outdated legacy software. Property owners were unable to access information directly, which increased the workload for its employees and incurred significant costs from mail correspondence. C.I.A.Services partnered with the vendor Brocoders to build a modern progressive web application (PWA) to solve these inefficiencies.

Brocoders developed an intuitive PWA that provided homeowners with direct access to their property information, community news, and financial data. The solution included varying user access rights to secure sensitive information and was deployed on Microsoft Azure. This resulted in a reduced workload for support managers, improved customer service, and cost savings for the business by eliminating the need for manual correspondence and allowing the company to handle more clients without hiring new staff.

C.I.A.Services