Case Study: OPTIMAL Pain & Regenerative Medicine achieves reliable, portable communications with Broadvoice

OPTIMAL Pain & Regenerative Medicine streamlines 3-location communications with Broadvoice

OPTIMAL Pain & Regenerative Medicine, a Texas-based healthcare practice with three locations, faced significant challenges with its legacy phone system. High call volumes and a mobile workforce that moved between offices led to routing mistakes, misplaced calls, and unanswered voicemails. Practice Manager Paige Rickman made finding a new system her top priority, with needs including portability, continuity, ease-of-use, and scalability. This prompted them to work with vendor Broadvoice.

Broadvoice implemented its b-hive cloud platform, which featured Hot Desking to allow extensions to follow employees to any device at any location. After one demo, the practice decided Broadvoice was the perfect match, eliminating the need for staff to carry physical phones between offices. The solution provided a reliable, easy-to-use system that integrated cloud PBX, UC, and collaboration features into one platform, directly addressing their challenges and supporting their modern healthcare practice needs.

OPTIMAL Pain & Regenerative Medicine