Case Study: East Texas Disability Associates achieves seamless remote communication with Broadvoice b-hive

Broadvoice b-hive Enables East Texas Disability Associates to Advocate for the Disabled in Texas

East Texas Disability Associates (ETDA) helps disabled individuals in East Texas navigate Social Security disability benefits, but its case managers often work remotely from shelters, mental health providers, and other locations. This made it difficult to keep voicemails, emails, and faxes organized and accessible in one place, while also ensuring staff remained reachable and didn’t miss client calls.

Broadvoice provided ETDA with its b-hive cloud communications platform and b-hive Communicator app, giving the team a centralized way to handle calls, voicemail, fax, texting, and collaboration from desktop or mobile devices. With Broadvoice, ETDA was able to maintain contact with clients and government offices, transition smoothly to remote work during the pandemic, and quickly train staff on the system, helping the organization work flexibly without missing a step.

East Texas Disability Associates

Steve Crane

President