Case Study: Arizona Center for Vasectomy and Urology improves patient call handling with Broadvoice

Arizona Center for Vasectomy and Urology - Customer Case Study

Arizona Center for Vasectomy and Urology, a Southern Arizona urology practice, needed a more modern and HIPAA-compliant way to handle a growing volume of patient calls. Their manual message-taking process was inefficient, and they wanted patients to reach the right person or department faster without long wait times. Broadvoice provided the communications solution, including b-hive and an auto-attendant feature, to help them improve patient engagement and call handling.

With Broadvoice, the practice streamlined communications, reduced handwritten voicemail processing, and routed callers directly to the correct department or extension. The front desk now spends less time answering calls and more time with patients, improving satisfaction, and the practice also gained 24/7 support and fast troubleshooting when issues arise. The office manager said the system has been a huge time-saver and that Broadvoice offered better value than their old service.

Arizona Center for Vasectomy and Urology

Michele Corradini

Office Manager