Case Study: Acción Contra El Hambre achieves scalable supporter acquisition with GoContact by Broadvoice

Acción Contra El Hambre triples contact center team to 15 agents with Broadvoice

Acción contra el Hambre, a global humanitarian organization, faced the challenge of bringing its supporter acquisition and donor support contact center operations in-house. They needed a flexible, scalable solution to support this transition, enable remote work for agents, and simplify the onboarding process for new team members. To meet these needs, they partnered with vendor Broadvoice and implemented their GoContact CCaaS platform.

The solution provided by Broadvoice was a cloud-based contact center that enabled decentralized workstations and featured an intuitive interface for rapid agent onboarding. This allowed Acción contra el Hambre to triple its team from 5 to 15 agents and successfully bring all donor support services in-house. The results included each agent managing approximately 150 calls per day, and the organization reported a continued increase in both one-time donors and regular supporters over the following 12 months.

Acción Contra El Hambre