Case Study: Large Commercial Bank achieves faster, more accurate reconciliations with Broadridge

Transform Reconciliations for Efficiency and Risk Mitigation

Large Commercial Bank, one of the largest commercial banks in Tanzania, served two million customers through 175+ branches and 600 active ATMs. The bank was relying on manual account reconciliations, which consumed significant time, created operational risk, and limited post-settlement transparency across business lines. It turned to Broadridge for a more centralized, efficient reconciliation approach, using Broadridge’s Data Control Solutions.

Broadridge delivered an automated, integrated reconciliation solution tied into the bank’s core system, FlexCube, to streamline multiple reconciliation types across business lines including ATMs, credit cards, nostros, mobile network operators, and cash/suspense accounts. The results were strong: suspense reconciliations dropped from over two hours to about 10 minutes, match rates improved to 90–99%, and the solution provided greater accuracy, scalability, and local support for ongoing expansion.