Case Study: Insurance Company achieves 98% data accuracy with Broadridge Consulting Services

Post-merger Data Management Analysis at an Insurance Company

An insurance company worked with Broadridge after a merger created major data governance challenges. When the two organizations’ records were combined, the customer faced impaired personally identifiable information (PII), broken relational integrity, duplicate and misdelivered correspondence, and difficulty assessing the scope of its data quality problems.

Broadridge Consulting Services performed a deep analysis of the client data, built custom utilities for IRS comparison lookups and reconciliation against internal and external sources, and established a “golden source” of reference data with an automated remediation program. Broadridge helped raise data accuracy to 98%, reduce servicing and operational costs, improve compliance and risk management, and eliminate duplicate and orphaned records.