Case Study: Large US Telecommunications Provider saves millions with Broadridge customer communications solutions

Migrating to a Customer Communications Specialist - and Saving Millions

Large US Telecommunications Provider worked with Broadridge to improve the quality and efficiency of its customer communications. The company wanted to optimize postage for faster delivery and savings, avoid the cost and hassle of updating an in-house facility, and create more opportunities to cross-promote and upsell to customers.

Broadridge migrated more than 10 million accounts from the client’s document delivery system to one of its high-tech facilities, using careful project management, risk and change controls, and a single point of contact to ensure a smooth transition. As a result, the telecom provider anticipates saving millions of dollars in postage and production costs, while also improving communication efficiency.