Case Study: Global Tier 1 Bank achieves greater efficiency and lower risk with Broadridge BPO

Global Tier 1 Bank Transforms Operations to Fuel Long-Term Growth

Global Tier 1 Bank faced rising post-trade processing complexity after the financial crisis, as regulations, market seasonality, staff attrition, and capital requirements put pressure on already stretched operations. The bank was already using the Broadridge Technology platform and turned to Broadridge for Business Process Outsourcing (BPO) to help reduce cost, risk, and operational burden in its U.S. institutional broker-dealer business.

Broadridge implemented an outcomes-based BPO solution covering U.S. domestic equity and fixed income post-trade processing, including regulatory accounting and compliance, clearance and settlement, tax operations, and stock loan activities. The transition was completed in less than six months and delivered significant cost savings, higher straight-through processing, and improved service with no disruption to the customer experience. Measurable results included a 100% reduction in aged options security number exceptions, a 90% reduction in aged P&S day-breaks, a 50% reduction in aged dividends receivable values, a 40% reduction in average daily Stock Loan DTC custody breaks, and a 24% reduction in average equity T+2 trade breaks.