Case Study: Vallarta Food Tours achieves a 30% revenue boost and hundreds of new reviews with Broadly

Vallarta Food Tours - Customer Case Study

Vallarta Food Tours, a Puerto Vallarta–based tour operator, wanted to capture more guest feedback, manage online reputation, and increase bookings while ensuring every participant left with a great impression of the city. In November 2017 they began using Broadly’s review and customer feedback platform to solicit reviews, identify unhappy customers for follow-up, and improve their online listings and visibility.

Using Broadly’s tools to send branded review requests and collect feedback across Google, TripAdvisor and Facebook, Vallarta Food Tours gained +137 Google reviews, +290 TripAdvisor reviews and +45 Facebook reviews, boosted SEO and visibility, and attracted new customers. Broadly’s solution helped the company grow revenue by 30%, hire two new office administrators, and increase bookings and online discoverability.

Vallarta Food Tours