Broadly
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Case Study: Jongle Beach achieves rapid review growth and business expansion with Broadly
A Broadly Case Study
Jongle Beach - Customer Case Study
Jongle Beach, a hospitality and entertainment business in Santa Rosa Beach, FL, needed to build its online reputation and capture more guest feedback to win contracts and grow. They joined Broadly in April 2017 to address those challenges by using Broadly’s review collection and customer feedback services.
Broadly implemented its review-solicitation and feedback tools — branded emails to customers, Google/Facebook review prompts, customer feedback follow-up, review publishing, and reporting/training — which led Jongle Beach to capture more reviews in three months than in four years. Measurable results include +21 Google reviews, +8 Broadly reviews, +9 Facebook reviews, hiring three new employees, customers traveling from farther away, and opening a new location, outcomes Jongle Beach attributes directly to Broadly.
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