Case Study: Harper Carpet Care achieves rapid growth and more bookings with Broadly

Harper Carpet Care - Customer Case Study

Harper Carpet Care is a family-run carpet cleaning business near Austin, Texas, operating in a crowded market where distinguishing itself and attracting new clients was a constant challenge. After spending money on traditional advertising with little return, owner Christi Harper partnered with Broadly to use their review-generation/reputation management service to increase positive online reviews and drive more customer bookings.

Broadly implemented a program to encourage Harper Carpet Care’s customers to write online reviews, which directly boosted the company’s visibility — Harper now estimates about 75% of new clients come from Yelp, growth that led them to add a third service van. According to Christi, Broadly is “paying for itself,” with stronger review-driven bookings (one job can cover a month’s revenue) and improved capacity to take on new customers.

Harper Carpet Care

Christi Harper

Owner