Case Study: Fusion 3 Salon achieves surge in online reviews and 10% revenue & staff growth with Broadly

Fusion 3 Salon - Customer Case Study

Fusion 3 Salon, a three‑location Bay Area hair salon led by owner Larry Phillips, wanted to improve customer experience, increase online visibility, and support staff growth. To do this they partnered with Broadly and adopted Broadly’s review‑generation and reputation management services, including the Private Feedback feature, to capture more client feedback and optimize their business listings.

Broadly implemented automated review requests, Google/Facebook publishing and private feedback workflows plus weekly reporting and staff training. As a result Fusion 3 Salon achieved a 10% increase in revenue, +97 Google reviews, +50 Broadly reviews, +15 Facebook reviews, a 10% rise in employees across all locations, and improved search visibility — all driven by Broadly’s platform and processes.

Fusion 3 Salon

Larry Phillips

Owner