Case Study: Family Paw doubles revenue and appointments with Broadly

Broadly Helps Pet Business Serve Nevada’s Four-Legged Friends

Family Paw, a pet grooming and boarding business in Henderson, Nevada, faced difficulties keeping up with marketing and day-to-day operations after new owner Justin Phelps took over and revamped the store. To streamline communications, reviews, and online visibility, Phelps deployed Broadly’s app and its integration with pet software Gingr to help manage customer outreach and reputation.

Broadly automated review requests, surfaced negative feedback before it posted publicly, and synced with Gingr so Phelps could handle morning reports and messages with minimal hands-on time. As a result, Family Paw has doubled revenue, referrals, and appointments, maintained a 4.5-star rating while greatly increasing review volume, and reclaimed time to consider expansion—all outcomes Phelps attributes to Broadly.

Family Paw

Justin Phelps

Owner